Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use kelophimera's market analysis services.
Information We Collect
When you interact with kelophimera's market analysis platform, we collect various types of information to provide you with personalized business insights and improve our services. This includes information you provide directly and data we gather through your use of our platform.
Personal Information You Provide
- Contact details including name, email address, phone number, and business address
- Business information such as company name, industry sector, and business size
- Account credentials and profile preferences
- Payment information for subscription services (processed securely through third-party providers)
- Communication records when you contact our support team
We also automatically collect technical information including IP addresses, browser types, device information, and usage patterns. This helps us understand how you interact with our platform and identify areas for improvement.
| Data Type | Collection Method | Purpose |
|---|---|---|
| Contact Information | Direct input during registration | Account management and communication |
| Usage Analytics | Automated tracking | Service improvement and personalization |
| Business Data | User-submitted reports | Customized market analysis |
| Technical Data | Server logs and cookies | Security and performance optimization |
How We Use Your Information
Your information helps us deliver targeted market analysis that's relevant to your business needs. We use this data responsibly and only for legitimate business purposes that benefit your experience with our services.
- Providing personalized market insights and business analytics tailored to your industry
- Processing your subscription payments and managing your account access
- Sending you relevant market updates, analysis reports, and service notifications
- Improving our algorithms and developing new analytical tools
- Responding to your support inquiries and providing customer assistance
- Ensuring platform security and preventing unauthorized access
- Complying with legal obligations and regulatory requirements in Australia
We never sell your personal information to third parties for marketing purposes. Any data sharing occurs only with trusted service providers who help us deliver our services, and only under strict confidentiality agreements.
Data Storage and Security
We take data security seriously and employ multiple layers of protection to safeguard your information. Our security measures are regularly reviewed and updated to address evolving threats and maintain the highest standards of data protection.
Security Measures in Place
All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols. Your information is stored on secure servers located in Australia, with regular backups maintained in geographically separate locations for disaster recovery purposes.
Access to your personal information is restricted to authorized personnel who require it for their job functions. We conduct regular security audits and maintain incident response procedures to address any potential data breaches promptly.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we securely delete your personal data within 90 days, unless longer retention is required by Australian law.
Your Privacy Rights
Under Australian Privacy Law and the Privacy Act 1988, you have several rights regarding your personal information. We're committed to helping you exercise these rights and maintaining transparency about how we handle your data.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Inaccuracies
Update or correct any personal information that's inaccurate, incomplete, or out of date.
Data Portability
Request your data in a commonly used format to transfer to another service provider.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing where applicable.
To exercise any of these rights, contact our privacy team using the details provided below. We'll respond to your request within 30 days and may require identity verification to protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. Most of these technologies are essential for our platform to function properly, while others help us improve our services.
- Essential cookies that enable core platform functionality and security features
- Analytics cookies that help us understand user behavior and improve our services
- Preference cookies that remember your settings and customization choices
- Marketing cookies that deliver relevant content and measure campaign effectiveness
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform features. We don't use tracking technologies to create detailed profiles for advertising purposes outside our platform.
Third-Party Services
We work with trusted third-party providers to deliver comprehensive market analysis services. These partnerships are governed by strict data protection agreements that ensure your information remains secure and is used only for specified purposes.
Key Service Partners
Our platform integrates with payment processors for subscription management, cloud storage providers for secure data hosting, and analytics services for performance monitoring. All partners are carefully vetted and must comply with Australian privacy requirements.
We don't share your personal information with marketing companies or data brokers. Any data sharing occurs solely to provide the services you've requested and is limited to the minimum necessary information.
International Data Transfers
Your personal information is primarily stored and processed within Australia. In some cases, we may transfer data to service providers in other countries that provide adequate data protection standards as recognized under Australian law.
When international transfers occur, we ensure appropriate safeguards are in place, including contractual protections and certification schemes that maintain equivalent privacy protection standards.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes are made, we'll notify you through email or prominent notices on our platform.
The current version is always available on our website with the last updated date clearly displayed. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you can close your account or contact us to discuss your concerns.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your personal information or assist you in exercising your privacy rights.
Rockingham WA 6168
Australia